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CX Training and Certification in Progress !

I am very excited to be starting my CX Certification, Mastering Customer Experience on Monday with Forrester !

This certification training will help me become a better #CustomerExperience professional in order to help companies :

-Pin point where the main opportunities to improve CX are

-Conduct CX research using multiple methods to dig up the best #customerinsights

-Identify the best metrics for your challenges

I am eager to learn more about experience design, customer journey mapping and CX KPIs !

This certification will help we get up to date with the latest terms and further embed my expertise.

Good weekend to all !



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