I am very excited to be starting my CX Certification, Mastering Customer Experience on Monday with Forrester !
This certification training will help me become a better #CustomerExperience professional in order to help companies :
-Pin point where the main opportunities to improve CX are
-Conduct CX research using multiple methods to dig up the best #customerinsights
-Identify the best metrics for your challenges
I am eager to learn more about experience design, customer journey mapping and CX KPIs !
This certification will help we get up to date with the latest terms and further embed my expertise.
Good weekend to all !
#CX#experienceclient#designdexperience#experiencedesign#customerjourneymapping#KPI#CXcertification#researchmethods#CustomerInsights