Let’s talk about Trainwreck Woodstock 99’ from a marketing point of view… Have you seen it? It is definitely a "must see" for everyone....

This training is eligible in regards to the 1% law. The persona ... The method we often hear about. One that looks so simple, but deep...

Last week during my Customer Experience Innovation webinar, I was introduced as being extremely creative… And that surprised me! Here's...

I am very excited to be starting my CX Certification, Mastering Customer Experience on Monday with Forrester ! This certification...