Over the past few years, we’ve stopped talking only about customer service. Now, it’s all about the customer experience.   Ugh… another trendy buzzword? Just a fancier way to say the same thing?   Not quite. While the two are closely connected, they’re not the same. And if you’re thinking about training your team or improving how customers interact with your business, it’s important to understand the difference.

I’m excited to announce that I have earned the Certified Sales Leader (CSL) certification from the Canadian Professional Sales Association.

L'omnicanal en 2024 : ne négligez pas l'expérience en magasin au profit du e-commerce. Découvrez pourquoi il est crucial de bien équilibrer