OCTAZA MARKETING
Marie-Elyse Forget, M.Sc., FCX-I
Author, Speaker and Certified Trainer
Internal Communications: Choosing the Right Channel and Optimizing Collaboration
Developing concrete strategies to choose and effectively use various communication channels, aiming to optimize efficiency, minimize disruptions, and foster positive interactions both internally and with external clients.
Your Course
This training aims to guide work teams towards a strategic and effective use of various communication methods, including chat, telephone, email, meetings, travel, and internal messaging platforms like Teams. By avoiding the pitfalls of an overabundance of poorly used emails, participants will learn to develop a thoughtful and strategic approach in choosing the appropriate communication channels for each professional situation.
The main goal is to create an environment where each team member can fully leverage the potential of every communication channel, utilizing its specific advantages to increase operational efficiency, reduce unnecessary disruptions, and foster positive interpersonal relationships both internally and with external clients. This training provides concrete tools to optimize communication practices and create a more collaborative and productive work environment.
Who is it for?
This training is designed for team members across various professional sectors who aim to enhance their communication practices and optimize the use of different available communication channels.
What you will accomplish
-Applying a strategic approach to choosing the appropriate channel based on the situation.
-Enhancing interpersonal relationships within the management team.
-Facilitating the development and integration of a personalized communication code.
Course Content
Understanding the Communication Process: Identifying individual roles in the communication process. Exploring the differences between synchronous and asynchronous communication. Analyzing the advantages and disadvantages of each channel through interactive case studies.
Strategies for Choosing the Right Channel: Practical application with real-world scenarios to identify priority tasks. Eliminating distractions and focusing on essential communications.
Workshop: Creating a Communication Code: Collective identification of team values and norms. Practical activity to develop a communication code tailored to the team. Positive dialogue on the importance of implementing strategies to use and maintain the code.
Your instructor
Marie-Elyse Forget, experte en pédagogie et figure influente dans le développement des affaires, offre des formations interactives et dynamiques qui stimulent l'apprentissage. Son approche méticuleuse dans le marketing stratégique et les relations d'affaires garantit la satisfaction et la fidélité des clients. Avec des collaborations prestigieuses, notamment avec HEC Montréal, l'Université McGill et d'autres organisations renommées, Marie-Elyse apporte une expertise éprouvée pour inspirer la croissance et le succès de votre entreprise.
"Vibrant and lively as well great content."
Robert Ranger, Operations Manager, SDI Canada
Our custom training sessions are delivered via webinar, at your business, or at our offices at 1200 Saint-Martin West, Laval.
The training is available in conference format, half-day, or full-day sessions. Interactive case exercises, group discussions, and practical exercises for immediate application are included.
Choose Octaza Marketing for training that inspires action.
These training sessions may be eligible for Emploi Québec subsidies. Our instructor is certified by the Commission des partenaires du marché du travail (Loi du 1%).